Active Faith Sports : Return Policy | Customer Returns and Refund

Return Policy

We offer an Easy Return Process! 
Click on the RETURNS link at the bottom of this page and have your order number ready  

****Please Read Our Return Policy*****

Orders bought Black Friday through Christmas will be eligible for extended return until Jan. 31, 2021. Returns must still comply with standard return guidelines.

 

*****COVID RETURN POLICY*****

Hi! Like you and people and businesses all over our country, our store is being seriously affected by the current COVID-19 pandemic. Our supply chain has been slowed to a crawl and getting our product to you has been delayed. Because of this, we are extending our return window to 90 Days. BUT WE WILL ONLY PROCESS STORE CREDIT REFUNDS AND EXCHANGES DURING THIS TIME. Your understanding of this helps us out tremendously as a small business during this tough time. We promise to continue working hard to offer you quality products to spend those credits on.

 

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. 
To be eligible for a return,
  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The bands, socks, outlet, limited edition apparel and some accessories are exempt from being returned unless received defective.
Regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us. Please do not return if your item doesn't meet these requirements because we will not be able to resend to you. 
Return Process
  • Once your return is received and inspected, we will process your return. Shipping cost will not be refunded. Please allow up to 10 business days for return processing and delivery. 
  • If you decide to return your product on your own (not using our label) unfortunately, we will not be able to credit back your shipping cost.
  • Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds 
  • Check your bank account again. 
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@activefaithsports.com.

>>START YOUR RETURN<<

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